Cute HelpDesk

  • Editor's rating:
  • Requirements: Windows (all)
  • File size: 1.2 MB
  • License: Free to try; Unknown to buy
    • Cute HelpDesk is an interactive network application. Cases are based on SLA's (Service Level Agreements) and Priority levels of Cases, Clients and Products. Every Agent has his own Queues with cases to monitor. All Interactions with clients and updates by other agents are Structured and Time-stamped in the case-history. Visual clue that a Case is updated by other Agents. Instant Messaging of cases who are threatened to be overdue. Scheduled del..